I love it but....
The brew kit was great until about the 3rd or 4th time I used it and then the suction part that sits on top of the drinking spout came loose. I took it off and put it back inside the lid. Next time I used it(today), it did the same thing. It's like the suction is too much for it or something. It wasn't anything I did. What can I do to keep it in place?
That piece is supposed to be loose so that you can still clean it! Usually there's more of a suction if you close it and leave it there for a few minutes. We recommend brewing, and then once you flip back over, just open and release the pressure and then close it back. That should fix the suction!
Let us know if that changes things and if that helps it act more like a 5 star product! :) If it's still not working, please let us know and we'll make it right!